Shipping and Refunds
Orders totals up to $34.99 will ship for $7.99
Orders between $35 and 98.99 will ship for $9.99
Orders over $99 ship free
Free pick up is always an option for people living near Decatur.
Read on for full details.
We have updated our shipping policies and want to be completely transparent about the reasons for this change.
Nearly every year USPS and UPS raise their rates in January and 2021 is no exception. I do my best to keep shipping rates as low as possible but, nonetheless, there are many times where shipping costs exceed what customers pay. In other words, despite having access to commercial shipping rates, I still lose money on shipping.
In order to offset these increasing costs, I have modified shipping rates to three "tiers" as mentioned above. Orders up to $35 are $7.99 and orders between $35 and $99 ship for $9.99. Orders $99 and above ship free. No business likes to increase costs and we hope you'll understand. We still offer free pickup for folks who are local to the Atlanta area and wish to drive to Decatur.
We understand there have been issues with USPS and we feel your pain. Up until now (knock on wood), we haven't had problems with orders taking much longer than 4 business days to reach their destination.
Currently, I can only ship to the United States. Contact me if you would like to order from Canada and I will calculate a rate. I can ship to APO/FPO/DPO addresses but it will take longer to arrive.
Free, local pick up in Decatur GA is always available; use code PICKUP at checkout. I will contact you to arrange pickup. If you are unable to get to Decatur, please choose to have your product shipped.
We want you to love everything about your order. Please reach out to us right away if you are unhappy. But please remember, variations in color and design may occur because our products are handmade in small batches. We are unable to refund or exchange a product because they are not to your taste. If there is damage or a defect, please email us at email@example.com within 7 days of delivery and we will make it right.
We are unable to offer refunds on shipping.
**2020 Holiday Shipping Deadlines
• Nov. 6 — APO/FPO/DPO (all ZIP Codes) USPS Retail Ground service
• Dec. 9 — APO/FPO/DPO (ZIP Code 093 only) Priority Mail and First-Class Mail
• Dec. 11 — APO/FPO/DPO (all other ZIP Codes) Priority Mail and First-Class Mail services
• Dec. 15 — USPS Retail Ground service
• Dec. 18 — APO/FPO/DPO (except ZIP Code 093) USPS Priority Mail Express service
• Dec. 18 — First-Class Mail service (including greeting cards)
• Dec. 18 — First-class packages (up to 15.99 ounces)
• Dec. 19 — Priority Mail service
• Dec. 23 — Priority Mail Express* service